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Help Desk

JSC "Passazhirskiye perevozki" call centre

Contact information:

Our address:

010000, Republic of Kazakhstan, Nur-Sultan city, Konaeva street, 6

Unified reference and information center:

1433 (round-the-clock operation, call is free)

E-mail:

KensePP@railways.kz

 

 

 

Further specialized contacts:

Questions about electronic tickets:                      bilet@railways.kz

 

Issues on the return of tickets:

+ 7 (778) 257-64-94 (WhatsApp)

   

On the issues of corruption and forgery:

Anti corruption service:

1424

JSC Samruk Kazyna:

8-800-080-19-94