Help
Answers to your questions
Check out the list of frequently asked questions and answers by selecting the appropriate category
Buying
Benefits and discount cards
Waiting list
How is travel issued for minor passengers?
How is boarding the train and ticket control performed?
Carriage of baggage and pets
through sale
return of a train seat
Ticket refund
How is a ticket issued for people with disabilities?
Почему иногда некорректно отображается информация на сайте?
При проезде в вагоне пассажирского поезда не допускается
«Перечень документов для оформления проездных документов (билетов) в международных сообщениях»
Условия возврата проездных документов (билетов) при отмене, задержки пассажирского поезда и получении компенсации
При проезде в женском вагоне пассажирского поезда не допускается
If you didn't find the answer, our customer service center will help you
Help Desk
JSC "Passazhirskiye perevozki" call centre
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Contact information: |
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Our address: |
010000, Republic of Kazakhstan, Nur-Sultan city, Konaeva street, 6 |
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Unified reference and information center: |
1433 (round-the-clock operation, call is free) |
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E-mail: |
KensePP@railways.kz |
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Further specialized contacts: |
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Questions about electronic tickets: bilet@railways.kz |
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Issues on the return of tickets: |
+ 7 (778) 257-64-94 (WhatsApp) |
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On the issues of corruption and forgery: |
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Anti corruption service: |
1424 |
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JSC Samruk Kazyna: |
8-800-080-19-94 |
